Privacy Policy

Last updated: January 2026

ZeroMelt (“we”, “our”, “us”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a seamless and secure shopping experience.

Our store is powered by Shopify, which enables us to deliver our Services to you. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, interact with us, or otherwise use our Services.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern matters relating to personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies, relates to, or can reasonably be linked to you. This does not include information that has been anonymised or de-identified.

Depending on how you interact with ZeroMelt, we may collect the following types of personal information:

• Contact information: name, billing address, shipping address, email address, and phone number
• Payment information: credit card, debit card, or other payment details (processed securely by third-party payment providers)
• Account information: preferences, settings, and order history
• Transaction information: products viewed, added to cart, purchased, or returned
• Customer support communications: messages, emails, or enquiries sent to us
• Device & usage data: IP address, browser type, device identifiers, and interaction with our website
• SMS information (if opted in): phone number, messaging preferences, and engagement data

We collect personal information:

• Directly from you
• Automatically through cookies and similar technologies
• From service providers who help operate our store
• From partners or third parties where permitted by law

 

How We Use Your Personal Information

We use your personal information to:

 

Provide and Improve Our Services

• Process and fulfil orders
• Ship products and manage returns or exchanges
• Communicate order updates and confirmations
• Personalise your shopping experience

 

Marketing & Advertising

• Send promotional emails or SMS (if you opt in)
• Display relevant advertisements on platforms such as Meta and Google
• Improve our marketing effectiveness

 

SMS Marketing

If you opt into ZeroMelt’s SMS program, we may send you:

• Order and shipping updates
• Abandoned cart reminders
• Restock alerts and promotions

Important SMS notes:

• Your phone number and SMS consent are never sold or shared with non-affiliated third parties for marketing
• You may opt out at any time by replying STOP

 

Security & Fraud Prevention

• Protect accounts and transactions
• Detect suspicious or fraudulent activity
• Maintain secure systems

 

Legal & Compliance

• Comply with Australian laws and regulations
• Respond to lawful requests
• Enforce our policies

 

How We Share Personal Information

We may share personal information with:

• Shopify and trusted service providers (payment processors, shipping partners, analytics tools, customer support services)
• Marketing and advertising partners, where permitted by law
• Affiliates within our business structure
• Legal or regulatory authorities, when required
• Business partners, in the event of a merger, acquisition, or sale

SMS data (including phone numbers and consent) is never sold or shared for third-party marketing purposes.

 

Shopify & Third-Party Services

Our store is hosted by Shopify, which processes personal information to operate and improve the Services. Your information may be stored or processed outside Australia.

Shopify may use aggregated, anonymised merchant data to enhance its services. You can view Shopify’s privacy practices via Shopify’s Consumer Privacy Policy.

 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies before providing personal information.

 

Children’s Privacy

ZeroMelt’s Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

 

Data Security & Retention

We take reasonable measures to protect your personal information. However, no system is completely secure.

We retain personal information only as long as necessary to:

• Provide our Services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

 

Your Rights & Choices

Depending on your location, you may have the right to:

• Access or request a copy of your data
• Request correction or deletion
• Opt out of marketing communications
• Withdraw SMS consent

You will not be discriminated against for exercising your privacy rights.

 

International Data Transfers

Your information may be transferred and stored outside Australia. Where required, we use appropriate safeguards to protect your data.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the “Last updated” date.

 

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at: